Your questions about Odoo, our straight answers
Edition, hosting, data, customization, integrations, migration, support: the questions companies ask us most, answered by an Odoo agency working on Odoo since 2014.
- Community and Enterprise
- Every Odoo version
- Answers without jargon
Discovering Odoo
What is Odoo?
Odoo is a business management software made of applications that share the same database: sales, CRM, purchasing, inventory, accounting, website, e-commerce, projects, HR and many others. You install only the ones you need, and they work together.
Odoo Community or Enterprise: what is the difference?
Community is the free, open-source edition. Enterprise adds applications (such as Documents, Sign, Helpdesk or Studio), extra features in the shared applications, the official mobile app, Odoo hosting options and Odoo support, with a licence per user.
Which Odoo applications do I need?
It depends on your processes, not on a standard list. We start from what your teams do every day, then map it to the standard applications before considering any development.
Where can Odoo be hosted?
On Odoo Online (Odoo SaaS, no custom modules), on Odoo.sh (Odoo cloud platform that accepts custom modules) or on your own server. The choice depends on the edition, the custom modules and who will maintain the server.
Your Odoo project
How does an Odoo implementation project run?
Analysis of your processes, configuration of the standard, data import, development of what is missing, tests by your teams on a copy, training, go-live, then follow-up during the first weeks.
Can you import our data from our current software?
Yes. Customers, suppliers, products, stock, open invoices and balances are extracted, cleaned and imported, then checked with your team on a test database before the switch.
How much does an Odoo project cost?
It depends on the scope: number of applications, data to import, custom developments and integrations. We give you a written estimate after a first analysis of your needs.
Can you show us projects you have done?
Most of our projects are carried out for integrators and agencies under non-disclosure agreements, so we do not publish client names. We can discuss the types of projects we lead, and our published modules show how we write code.
Do you train our teams?
Yes: functional training for users and key users, technical training for developers, on a copy of your own database.
Customization and development
Can Odoo be adapted to our processes?
Yes. Many needs are covered by configuration: fields, views, workflows, automations and reports. When the standard is not enough, we develop a separate module, without modifying the Odoo code.
Can you develop custom reports and documents?
Yes: PDF documents (quotes, invoices, delivery slips) in your brand, Excel exports and dashboards built from your data.
Can Odoo be connected to our other software?
Yes, through the Odoo API (XML-RPC, JSON-RPC), REST APIs, webhooks or file exchange. Each exchange is logged and retried when a service does not respond.
Can we sell online with Odoo?
Yes. The Odoo online shop shares the same database as your stock, invoicing and accounting, and accepts online payment, including the solutions of French, Belgian and Dutch banks through our modules.
Does Odoo work on mobile?
Odoo screens adapt to phones and tablets in the browser, and Odoo offers a mobile app. We also build field screens and mobile apps connected to Odoo.
Data, security and hosting
How are our data protected?
Through access rights per user and per company, two-factor authentication available in Odoo, HTTPS, and regular backups that are tested by restoring them. On your own server, we also harden the system and PostgreSQL.
How are backups handled?
Odoo Online and Odoo.sh make their own backups. On your own server, we set up automatic backups of the database and files, kept off the server and regularly checked by a test restore.
Our Odoo is slow: what can be done?
The usual causes are the number of workers, the PostgreSQL settings, heavy custom code or missing indexes. We measure first, then fix what really slows you down.
Is Odoo ready for e-invoicing?
Recent versions handle Factur-X and Peppol natively. What needs checking is the data around the invoice (partners, taxes, identifiers) and, on old versions, an upgrade.
Support and upgrades
What happens after go-live?
We stay available to fix what only shows up with real use, then you choose: support on demand, a package of hours or a maintenance contract.
How do you move to a new Odoo version?
Module inventory, test migration on a neutralized copy, tests by your team, then migration of production on a planned date with a backup and a rollback plan. Custom modules are rewritten where the framework changed.
Will our customizations survive upgrades?
Yes, when they are written as separate modules that inherit from Odoo instead of modifying it. We port them at each version, as we do for our published modules.
Can you take over an Odoo set up by another provider?
Yes. We start with a short audit of the database, the modules and the hosting, then document what exists and list the urgent fixes.
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